A gentle answer turns away wrath,But a harsh word stirs up anger.
You may not have met her but you have met people who were angry about something. When you confront such a person returning anger for anger will accomplish nothing. But, if you return a kind word it may serve to calm them down. Often times they are not even angry with you, but just angry and you happen to be the outlet for their emotions. Try this... when you are confronted by an angry or upset person maintain your composure. Talk in a normal tone and let them know that you are willing to listen but not to argue. Have them sit down with you, and don't be defencive. If you are wrong apologize, but if you feel you are right say so gently and move on. Do not allow things to escalate . The Bible has a great deal to say about how to deal with one another. We are teaching a series on this subject at our Church this month in morning Bible Study. Love conquers a great many battles.